Shipping policy

We ship between 1-3 business days. Due to being a small business processing can take sometime , especially during high volume season ( Christmas, Black Friday ) etc. Please be advised we require 1-3 business days for processing and during high volume season 5-7 business days.

 

USPS Priority Mail has 1-3 day shipping. Depending on your location, shipping days may varies. Also extreme weather conditions has huge part in shipping delays. For more information go to USPS Priority Mail page here https://www.usps.com/ship/priority-mail.htm

 

Furthermore if there are other issues with your package as in " LOST, STOLEN OR DAMAGE" you will need to contact USPS directly. We package our products in protective barriers for the items to not be damage. Once a package leave our facility , we transfer all responsibilities to the shipping companies in this case USPS. The only order information we will have is the same tracking information the was provided to you. If the package could not be located file a claim with USPS. Shipping with priority mail your package is covered with insurance you have 60 days to file your claim. Just create an account with usps or if you already have one just log in and file a claim here 

 

Now if the items in the package arrived DAMAGED as in " opened or broken "please email us at thecelestialbutterflyy@gmail.com we will negotiate and replace damaged items , store credit or refunds.

 

Thank you goddesses for choosing The Celestial Butterfly! The home of infinite love, healing and tranquility ✨